Chat apps characteristics make them very appealing to businesses and marketers. Prominent ones include their size, user retention, usage rates, and user demographics. In fact, the combined user base of the top four chat apps is larger than that of the top four social networks. Chat apps also have higher retention and usage rates than most mobile apps. Finally, the majority of their users are young, an extremely important demographic for brands, advertisers and publishers.
These chat app traits have accelerated the blending of artificial intelligence and business service functions to create the modern chatbot. Recent advances in this area include:
A chatbot's ability to conduct engaging human conversations which has allowed businesses to leverage the inexpensive and wide-reaching technology to engage with more consumers;
The greater suitability of chatbots with mobile devices;
The robust and rapid evolution of the chatbot ecosystem which include third-party chat bots, native bots, distribution channels, and a new marketplace for its enabling technology; and
A promising chatbot business model for messaging apps and the developers who build bots for these platforms.
A surprising example of this embryonic business model is my own 21 year-old daughter! Known as Ljskater_X_Void on Twitch, she uses an entire team of chatbots to manage her online audience:
A customized Ankhbot (referred to as LjskaterxVoidBot) to interact with Twitch stream using a coin system to manage audience
Discord Chatbot for managing streaming audience requests through ankhbot commands
Discord Music bot that lets audience request song from You Tube to be played during the stream
Quorra bot used to collect requests from stream audience
Ankhbot Social media timers to solicit interaction from audience through Twitter
Floof bot used to gather detailed information on individuals
Mee6 bot used to cross promote and advertise streaming partnersstatistics
NadekoBot used to create master bot (On Discord referred to as Skaterbot) to manage all the other bots
Muxybot connects through Discord to announce streaming events and stats
For technology support in the enterprise business space, a Watson-enabled Slack chatbot is being used to help enterprise teams identify and fix IT and network operational incidents. This bot blends messaging, cloud computing, IT support and network operations in order to improve customer service. To accelerate its own chatbot business, IBM has released a Watson Botkit middleware plugin that allows the Watson Conversation service to talk to Slack and other messaging channels. Information technology is not the only industry vertical deploying chatbots:
News Industry uses chatbots to deliver breaking news directly as a private message in the user's messenger. This information is displayed at login.
A 3D printing industry chatbot that receives a 3D file and then instantly searches for 3D printing services providing you with price quotes and material options.
With a chatbot implemented, entertainment industry customers can find movie and event details about movies and events, finding available timings, booking a reservation, and initiating cancellation much easier and faster without human assistance. It has also increased the business of online movie ticket and event ticket booking.
Health bots can answer more than 100 health questions, provides recommendations based on the query and even help to find a nearby doctor.
E-commerce companies use bots to provide product suggestions, price alerts, gift assistance and more
Customer service bots are replacing human assistance with the automated message service.
In the travel industry a bot can reduce the work load by sending ticket confirmation details, check in notifications, and other such important information automatically to the customer.
If chatbots are now in your business future, you should try Cognitive Concierge a part of IBM's chatbot ecosystem that makes recommendations to the user based on a conversation with the application's chatbot.
This post was brought to you by IBM Global Technology Services. For more content like this, visit ITBizAdvisor.com
About Kevin Jackson Kevin Jackson, founder of the GovCloud Network, is an independent technology and business consultant specializing in mission critical solutions. He has served in various senior management positions including VP & GM Cloud Services NJVC, Worldwide Sales Executive for IBM and VP Program Management Office at JP Morgan Chase. His formal education includes MSEE (Computer Engineering), MA National Security & Strategic Studies and a BS Aerospace Engineering. Jackson graduated from the United States Naval Academy in 1979 and retired from the US Navy earning specialties in Space Systems Engineering, Airborne Logistics and Airborne Command and Control. He also served with the National Reconnaissance Office, Operational Support Office, providing tactical support to Navy and Marine Corps forces worldwide. Kevin is the founder and author of “Cloud Musings”, a widely followed blog that focuses on the use of cloud computing by the Federal government. He is also the editor and founder of “Government Cloud Computing” electronic magazine, published at Ulitzer.com.
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This week I had the pleasure of delivering the opening keynote at Cloud Expo New York. It was amazing to be back in the great city of New York with thousands of cloud enthusiasts eager to learn about the next step on their journey to embracing a cloud-first worldl."
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"This all sounds great. But it's just not realistic."
This is what a group of five senior IT executives told me during a workshop I held not long ago. We were working through an exercise on the organizational characteristics necessary to successfully execute a digital transformation, and the group was doing their ‘readout.'
The executives loved everything we discussed and agreed that if such an environment existed, it would make transformation much easier. They just didn't believe it was realistic.
By Madhavan Krishnan, VP, Cloud Solutions, Virtusa
The cloud revolution in enterprises has very clearly crossed the phase of proof-of-concepts into a truly mainstream adoption. One of most popular enterprise-wide initiatives currently going on are “cloud migration” programs of some kind or another. Finding business value for these programs is not hard to fathom – they include hyperelasticity in infrastructure consumption, subscription based models, and agility derived from rapid speed of deployment of applications. These factors will continue to drive cloud adoption into the foreseeable future.
"Opsani helps the enterprise adopt containers, help them move their infrastructure into this modern world of DevOps, accelerate the delivery of new features into production, and really get them going on the container path," explained Ross Schibler, CEO of Opsani, and Peter Nickolov, CTO of Opsani, in this SYS-CON.tv interview at DevOps Summit at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
BnkToTheFuture.com is the largest online investment platform for investing in FinTech, Bitcoin and Blockchain companies. We believe the future of finance looks very different from the past and we aim to invest and provide trading opportunities for qualifying investors that want to build a portfolio in the sector in compliance with international financial regulations.
Developing mobile apps has never been an easy task. Creating a mobile app for iOS means owning strong programming skills about Objective-C or Swift and knowing their APIs. Android-based apps are not so different: you have to know Java and the Android Platform and its API.
The learning curve is not fast and it includes how to create nice and interactive user interfaces, connecting embedded features like GPS, camera, showing maps, images and so forth.
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If you're the administrator of your MongoDB databases, you've likely received requests to provide an individual user with the capabilities to perform a certain action(s). MongoDB's security features are fairly mature now, and allo...
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So data warehousing may not be cool anymore, you say? It’s yesterday’s technology (or 1990’s technology if you’re as old as me) that served yesterday’s business needs. And while it’s true that recent big data and data science technologies, architectures and methodologies seems to have rendered data warehousing to the back burner, it is entirely false that there is not a critical role for the data warehouse and Business Intelligence in digitally transformed organizations.
Let's do a visualization exercise. Imagine it's December 31, 2018, and you're ringing in the New Year with your friends and family. You think back on everything that you accomplished in the last year: your company's revenue is through the roof thanks to the success of your product, and you were promoted to Lead Developer. 2019 is poised to be an even bigger year for your company because you have the tools and insight to scale as quickly as demand requires. You're a happy human, and it's not just because of the bubbly in your glass.
Now how does one turn this visualization into reality? You st...
Digital experience monitoring plays a vital role in the ecommerce economy. The industry is booming with millions of websites selling everything imaginable. Online stores are expected to be super fast and easy to navigate; users are quick to assess website performance and if said perceived performance is below expectations, they will quickly move on to competitor’s website.
Many enterprise and government IT organizations are realizing the benefits of cloud computing by extending IT delivery and management processes across private and public cloud services. But they are often challenged with balancing the need for centralized cloud governance without stifling user-driven innovation.
This strategy requires an approach that fundamentally reshapes how IT is delivered today, shifting the focus from infrastructure to services aggregation, and mixing and matching the best services for meeting organizations’ current and future needs.
identify the sources of event storms and performance anomalies will require automated, real-time root-cause analysis.
I think Enterprise Management Associates said it well:
“The data and metrics collected at instrumentation points across the application ecosystem are essential to performance monitoring and root cause analysis.
However, analytics capable of transforming data and metrics into an application-focused report or dashboards are what separates actual application monitoring from relatively simple silo monitoring.
Data Monetization! Data Monetization! Data Monetization!
It’s the new mantra of many organizations. But what does “data monetization” really mean, how do you do it, and more importantly, who in the organization owns the job of “data monetization”?
The role of Chief Data Officer (CDO) would seem to be a godsend to answer the data monetization challenge. They should be the catalyst in helping organizations to become more effective at leveraging data and analytics to power the digital transformation.
These days, no matter what task you’re trying to accomplish within your online properties, chances are there’s at least one cloud solution that provides it. However, with so much of our personal and business data living now online, there’s perhaps no functionality more important than cloud security. With cyber attacks more prevalent than ever, it’s imperative that organizations – regardless of their size and scope – protect both themselves and their clients from nefarious individuals who prey on unsecured networks and data.
One problem that all developers and companies struggle with is trying to decide if they should "build it" or "buy it". Software developers love to build things. That is what we do! Their natural reaction tends to lean towards building things. We are also always up for a new challenge.
There are very good reasons for building or buying software. There are also good reasons to use open source projects, which is a third option.
The benefits of automation are well documented; it increases productivity, cuts cost and minimizes errors. It eliminates repetitive manual tasks, freeing us up to be more innovative. By that logic, surely, we should automate everything possible, right? So, is attempting to automate everything a sensible - even feasible - goal? In a word: no.
Consider this your short guide as to what to automate and what not to automate.
The question before companies today is not whether to become intelligent, it’s a question of how and how fast. The key is to adopt and deploy an intelligent application strategy while simultaneously preparing to scale that intelligence. In her session at 21st Cloud Expo, Sangeeta Chakraborty, Chief Customer Officer at Ayasdi, provided a tactical framework to become a truly intelligent enterprise, including how to identify the right applications for AI, how to build a Center of Excellence to operationalize the intelligence and how to implement a strategy to scale efforts. She pulled from her ex...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.