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Chatbots Are Taking Over! | @DevOpsSummit @PagerDuty #DevOps #ChatOps
Broadly defined, a chatbot is any type of program that 'talks' to humans
By: PagerDuty Blog
May. 4, 2017 03:45 AM
The Chatbots Are Taking Over!
Wouldn't it be great if there were tiny robots that kept track of what you were thinking, then helped you implement your plans automatically? Well, if you're an admin responsible for monitoring infrastructure, they exist. They're called chatbots, and they are the key to leveraging ChatOps in order to optimize your monitoring and incident management workflow.
This post explains what chatbots and ChatOps do and why they're so valuable for organizations that are adopting DevOps practices.
When people speak of chatbots within the context of incident management and infrastructure monitoring, however, they usually have a narrower definition in mind. They are referring to programs that don't just understand what humans say and provide responses in order to make conversation, but instead automate monitoring and incident response tasks.
In other words, a chatbot in this context is a program that integrates with a communication platform, such as Slack or HipChat, and processes commands in response to human input. The commands themselves are often executed by a server that runs in the background. But the only thing an admin has to do is tell the chatbot what should happen, and the rest is handled based on predefined automation.
Chatbots and ChatOps
Providing convenient interfaces for running commands
Facilitating real-time action
Chatbots, ChatOps, and DevOps
Why? Because two of the defining principles of DevOps are seamless communication and operational agility. If you want your software delivery to be continuous (and enable a culture of transparency and openness) you need to avoid communication gaps between different members of the team. You also need to be able to move quickly and easily when making changes or responding to problems so that they are resolved before they break your continuous delivery pipeline.
The same logic applies to monitoring and incident management. If you want your monitoring team to be able to act continuously, which means identifying and resolving incidents in real time, you need instant, highly visible communication across the team. You also need a way to take action quickly and disseminate responsibilities between team members in an efficient and coordinated way. Chatbots enable all of this. For that reason, they're the robots that are conquering the DevOps world.
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